SELF-SERVICE

Warranty Policy

BUGANi Warranty Policy

BUGANi is committed to delivering high-quality headphones and speakers. This warranty policy outlines the coverage and procedures to ensure our customers have peace of mind when purchasing our products.

1. Warranty Coverage

BUGANi products are covered under a limited warranty for a period of 12 months from the original date of purchase. This warranty guarantees the product is free from defects in materials and workmanship under normal use conditions.

Covered Issues

  • Manufacturing defects.
  • Functional failures not caused by external factors (e.g., battery issues, Bluetooth connectivity problems).
  • Faulty or damaged components due to quality issues.

Exclusions

The warranty does not cover:

  • Normal wear and tear (e.g., scratches, scuffs, aging).
  • Damage caused by misuse, neglect, accidents, or unauthorized modifications/repairs.
  • Water or liquid damage unless the product is explicitly advertised as water-resistant.
  • Products purchased from unauthorized sellers.
  • Lost or stolen products.

2. Proof of Warranty

To verify your warranty eligibility, you must provide:

  • A valid proof of purchase (e.g., order confirmation, receipt).
  • The product’s serial number (if applicable).

3. How to File a Warranty Claim

Step 1: Contact Customer Support

  • Email us at paypal.liu@bugani-global.com or visit our official website to submit a warranty request.
  • Provide a detailed description of the issue along with photos or videos if possible.

Step 2: Evaluation

  • Our support team will assess your claim and may request additional information to determine if the issue is covered under warranty.

Step 3: Resolution

If your claim is approved, BUGANi will:

  • Repair the product at no cost, or
  • Replace the product with a new or refurbished unit of equal value, or
  • Issue a refund if repair or replacement is not feasible.

4. Shipping Costs for Warranty Claims

  • For products approved under warranty, BUGANi will cover the cost of return shipping.
  • Customers may be responsible for shipping costs to send the product to our service center unless stated otherwise.

5. Important Notes

  • Warranty services are only valid in the region or country where the product was originally purchased.
  • Repaired or replaced products are covered under the original warranty period or an additional 90 days, whichever is longer.

Contact Us

For questions regarding your warranty or to begin a claim:

  • Email: paypal.liu@bugani-global.com
  • Website: https://bugani-global-com.myshopify.com/pages/contact

We are dedicated to ensuring you have a positive experience with BUGANi and will work diligently to resolve any issues.