BUGANi Return & Refund Policy

We strive to ensure our customers have a satisfying experience with BUGANi products. If you are not completely satisfied with your purchase, please review the following policy regarding returns and refunds.

1. Return Eligibility

You may return your BUGANi product for a refund or exchange under the following conditions:

• The return request is made within 30 days of purchase.
• The product is in its original condition, with no signs of physical damage or misuse.
• All original accessories, packaging, and documentation (manuals, warranty cards, etc.) are included.
• The product was purchased directly from the BUGANi website or an authorized retailer.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased from unauthorized sellers.
• Items with significant physical damage caused by improper use, accidents, or unauthorized repairs.
• Items missing essential components or accessories.
• Customized or clearance-sale items, unless defective.

3. Return Process

Step 1: Contact Customer Support

• Email our support team at paypal.liu@bugani-global.com or contact us via our official website.
• Provide your order number, proof of purchase, and a detailed description of the issue (photos or videos may be required for defective items).

Step 2: Return Authorization

• Our team will evaluate your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved.
• Unauthorized returns without an RMA number will not be accepted.

Step 3: Ship the Item

• Safely pack the product in its original packaging.
• Include all accessories and proof of purchase in the return package.
• Clearly label the package with the provided RMA number and ship it to the address specified by our customer service team.
• Return shipping costs:
  oFor defective items: BUGANi will cover return shipping costs.
  oFor non-defective items: The customer is responsible for shipping fees.

4. Refund Process

Once we receive and inspect your return, a refund will be processed under the following conditions:

• Condition of returned product: The item must pass quality inspection.
• Refund amount: Refunds will be issued for the full purchase price, excluding any original shipping fees (if applicable).
• Refunds will be processed within 7-14 business days to your original payment method.

5. Exchange Policy

If you wish to exchange a defective or damaged product:

• Follow the same return process outlined above.
• Once we verify the defect or damage, we will ship a replacement product at no additional cost.
• Exchanges are subject to product availability.

6. Defective or Damaged Products

If your BUGANi product is damaged or defective upon arrival:

• Report the issue to our customer service team within 7 days of delivery.
• Provide detailed photos or videos showing the damage or defect.
• BUGANi will cover the cost of return shipping and send a replacement product or issue a refund.

7. Warranty Claims

For issues outside the 30-day return window, please refer to the BUGANi Warranty Policy for repairs or replacements under warranty coverage.

Contact Us

If you have any questions or concerns about your return or refund, please contact us:

• Email: paypal.liu@bugani-global.com
• Website: https://bugani-global-com.myshopify.com/pages/contact
• We are committed to providing the best customer experience and appreciate your understanding of our policy.